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Usage-Based Billing Gains Steam, May Garner Low-End Subs
June 21, 2011
Usage-Based Billing Gains Steam, May Garner Low-End SubsRecently, three North American cable operators instituted metered billing programs for high-speed Internet. Phoenix-based CableOne and Calgary-based Shaw Communications have established new Internet tiers with different prices based on monthly data levels, following on the heels of AT&T, which began charging overage fees for DSL and U-verse Internet earlier this year. (For more, see Metered Broadband Requires Smart Back-Office ). Canada's Rogers Communications has offered metered billing for several years. That operator didn't seem to have any customer-relations problems with its billing policy, probably because Rogers also is a major wireless operator, and customers are accustomed to usage-based pricing for wireless services. Cable subscribers, on the other hand, are accustomed to "all you can eat" broadband, so switching to metered billing could stir a revolt. When Time Warner Cable attempted to deploy consumption-based billing in 2009, it quickly retracted that plan after getting hammered with bad publicity. "Heavy users are downloading stuff all the time," explains Dodson, "but consumption doesn't necessarily drive costs. If a subscriber consumes all his bytes in the morning, who cares? You could add lower-priced customers that don't add any costs. But operators could accidentally offer up tiers that require them to upgrade their infrastructure." The bottom line is that when people think of usage-based billing, they usually think of caps and overages. But there are some profit opportunities at the lower end of the scale. Such cable operators as Shaw and Cable One may garner some new (and likely young and desirable) subscribers by targeting people who aren't heavy data users - offering them lower-priced Internet tiers.
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Phoenix-based CableOne and Calgary-based Shaw Communications have established new Internet tiers with different prices based on monthly data levels, following on the heels of AT&T, which began charging overage fees for DSL and U-verse Internet earlier
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Jack has his own DSL modem which means he doesn't have a contract or commitment with AT&T. But he couldn't manage to convince the first CSR he spoke to, who insisted there was a contract and that Jack would incur a $125 early termination fee for
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Slow DSL speeds - modem? - Cyber Tech Help Support Forums
Have been having problems with slow ATT DSL speeds. Signed up for up to 3mb service but have been getting just .25mb or at times .50mb. Have used ATT diagnostics tool and at times cannot connect at all. When I can connect, tool doesnt tell me anything. Have an Actiontec DSL modem. Is it possible for a modem to fail intermittently or to run slow speeds?
dif prob this time. storm last night. modem won't connect to DSL this AM. Not slow, no connection at all. Known prob? zip 68522
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